If you are a consumer, you have a legal right to cancel your order / contract with us for the products you order under the Consumer Protection (Distance Selling Regulations 2000). This means that, up to the seventh working day after you receive the products, if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the order / contract and receive a refund.
Please note that this cancellation right does not apply in the case of fabric printed to order (as the majority of Arley House orders are) or custom-made products.
To cancel an order / contract, you must contact us in writing quoting your order number by sending an e-mail to firstname.lastname@example.org or by sending a letter to Customer Services, Arley House, The Old Smithy, Mobberley Road, Cheshire WA15 0QW. You may wish to keep a copy of your cancellation notification for your own records.
If you decide to cancel your order / contract then you must send the products back to the address above at your own cost and risk.
Once you have notified us that you are cancelling your order / contract, we will refund any monies already paid by you (but not the cost of returning the products to us) as soon as possible and in any event within 30 days of your order. We will refund you on the credit card or debit card used by you to pay for the products. If you do not return the products or do not pay the costs of returning the products, we shall be entitled to deduct the direct costs of recovering the products from the amount to be credited to you.
These Terms do not affect your other legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.