Terms & Conditions of Sale - Arley House
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TERMS & CONDITIONS OF SALE

This page tells you the legal terms and conditions (Terms) on which we (Arley House Limited) sell products listed on this website to you.

Please read these Terms and Conditions of Sale carefully, it is a condition of placing an order with us that you confirm that you have read, understood and agree to them. If you refuse to accept these Terms, you will not be able to order any products from our website.

We may revise these Terms from time to time. Every time you order any products from us, the Terms in force at that time will apply to the contract between you and us. These Terms set out the whole of our agreement and will not be varied without our written consent.

How to contact us

Arley House Limited is a limited liability company registered in the United Kingdom. Our registered office address is Arley House Limited, …

If you have any questions or if you have any complaints, please contact us by telephoning our customer service team at 0161 929 2750 or by e-mailing us at info@arleyhouse.com

If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by post to our registered address above. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us when you place your order.

Our Samples

Please note that Samples ordered through our website are intended as a representation of the colour and texture of a fabric or wallpaper, and may not show the full design.

We aim to display the colours accurately, although we cannot guarantee that your computer’s display shows the true colours of our fabrics. The Samples sent to you may, therefore, vary slightly from the images on our website. All images on our website are for illustrative purposes only.

Every effort is made to ensure that the fabrics and wallpapers we supply correspond as closely as possible to our Samples. However, variations in colour between batches may occur from time to time during normal manufacturing processes. We cannot guarantee that any fabrics that we subsequently supply will match exactly the Samples sent to you.

If a particular shade is critical, then please contact Arley House to order a stock sample (a sample taken from a reserved roll of current stock).

All Samples of materials shown on our website are subject to availability.

Acceptance or refusal of your order

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, order acceptance and completion of the contract will only occur when we send you an e-mail that confirms that the products have been dispatched (Dispatch Confirmation).

If we are unable to supply you with a the product, for example because the product is not in stock or no longer available we will inform you of this by e-mail and we will not process your order. If you have already paid for the product, we will refund you the full amount as soon as possible.

Cancellations, returns and refunds

If you are a consumer, you have a legal right to cancel your order / contract with us for the products you order under the Consumer Protection (Distance Selling Regulations 2000). This means that, up to the seventh working day after you receive the products, if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the order / contract and receive a refund.

Please note that this cancellation right does not apply in the case of fabric printed to order (as the majority of Arley House orders are) or custom-made products.

To cancel an order / contract, you must contact us in writing quoting your order number by sending an e-mail to info@arleyhouse.com or by sending a letter to Customer Services, Arley House, The Old Smithy, Mobberley Road, Cheshire WA15 0QW. You may wish to keep a copy of your cancellation notification for your own records.

If you decide to cancel your order / contract then you must send the products back to the address above at your own cost and risk.

Once you have notified us that you are cancelling your order / contract, we will refund any monies already paid by you (but not the cost of returning the products to us) as soon as possible and in any event within 30 days of your order. We will refund you on the credit card or debit card used by you to pay for the products. If you do not return the products or do not pay the costs of returning the products, we shall be entitled to deduct the direct costs of recovering the products from the amount to be credited to you.

These Terms do not affect your other legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Liability

If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at your option to either to make good any shortage or non-delivery; to replace any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question.

Except where we cannot legally exclude or limit our liability we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, business or goodwill or for any indirect or consequential loss, damage or expenses howsoever arising under or in connection with the contract; and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.

Nothing in these Terms shall limit or exclude any liability which cannot be lawfully excluded or restricted. Nothing in these Terms affects your legal rights as a consumer.